FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

ABOUT THE COMPANY

What is Anything But Salads?
Anything But Salads (ABS) is a functional health foods company incorporated in Hong Kong specializing in superfoods, adaptogenic herbs and medicinal mushrooms. We manufacture our own line of snacks (including CACAO) as well as curate and distribute high-quality functional health foods within Asia.

Why Anything But Salads?
Our founders were bored of eating salads and salads masquerading as health foods. Plus, it's a cool name (you know it).

What's the story behind ABS?
The story is a really good story. You may read about it here.

So... Who are these really cool people we keep hearing about?
Get to know our motley, and wildly eclectic crew. There's a video featuring us too!

Do you have in-house nutritionists?
We have more than nutritionists. You may check out our panel of experts here.

Do you have a store?
Yep! Right here. P.S. You also get to eat real good gourmet raw/paleo foods here. Bulletproof coffee served. "Superfooded" and Upgraded meals guaranteed. Service with a smile (maybe a dance too, since we're mostly  dancers).

OUR PRODUCTS & PROCESSES

Do you sell salads?
Hi! We're Anything But Salads. So, sadly no.... Although we've had some customers enjoy our boxes of Kale Chips like salads?

Do you make all your snacks?
Yes, we do. Our founder, Calista, is extremely attentive to quality, food safety, proper sprouting and germination, as well as toxins, heavy metals and radiation. She demands only the best from herself and for you, so she wouldn't have them made by anyone else. See our process.

You don’t use preservatives, chemicals, additives, GMOs, hormones, processed foods?
Definitely not! We're trying to satisfy your desire for high quality, safe, nutrient-dense foods. No murderers here.

Do you really lab test all your raw materials?
Yep. Ask us for proof of certificates of analysis.

Are your products gluten-free?
Yes, they are. We don't serve bird food. (P.S. Birds are the only animals on the planet who eats grains as a staple)

What are adaptogenic herbs and medicinal mushrooms? Are they safe?
Adaptogenic Herbs or Adaptogens are a unique group of herbal ingredients used to improve the health of your adrenal system - the system that’s in charge of managing your body’s hormonal response to stress. Adaptogens help strengthen the body’s response to stress and enhance its ability to cope with anxiety and fight fatigue. Adaptogens, unlike stimulants, take effect slowly and gently, without jolts or crashes. Adaptogens are rightly named so due to their unique ability to “adapt” their function according to your body’s specific needs. Though the effects may initially be subtle and take time to make themselves felt, they’re real and undeniable. Unlike stimulants, adaptogens are also safe to consume in any dosage/amounts. Some examples of adaptogens we use in our products are Siberian Ginseng, Ashwaghanda and Schisandra. 

Medicinal Mushrooms are a category of new (yet, not-so-new) herbal ingredients taking centerstage in the world of functional foods. Technically speaking, medicinal mushrooms are mushrooms used in medicine and medicine research. The mushroom with the longest record of medicinal use Ganoderma lucidum, is known in Chinese as líng zhī ("spirit plant"), and in Japanese as mannentake ("10,000 year mushroom"). Medicinal mushrooms are also adaptogens.

What's raw chocolate? It's good for me?
Raw chocolate, in our sense, means low temperature processed (42 deg C) chocolates that are free from additives, stabilisers (e.g. soy lecithin), fillers (e.g. skimmed milk powders), and refined sugars. As raw chocolates use only ingredients found in nature (& prehistoric times), they're good for you and often considered paleo-friendly. For more information about raw chocolates and why they're better for you, read Cal's blog post here.

Where's the meat?
For the time being, we don't have sufficient access to high quality, organic, grass-fed, free range animal products from farmers that are certified animal humane. So we are unable to produce any animal/meat products yet. If you're really looking to sink your teeth into some high quality meat, we're the exclusive distributors of EPIC bars (the world's no. 1 paleo bar) in Asia. They've ticked all our boxes and we're happy to have curated this amazing brand for you.

I'm not a health nut. I don't buy into diet fads...
No one said you had to be a health nut or a dieter to enjoy good food. Unlike most healthier options out there (which truly tastes like cardboard most times), our foods are just deliciously good food with the added benefit of nutrition and wholesome all-natural goodness. We dare you to give our products a go. We have a "get your money back" guarantee on our foods.

I want to know more about nutrition and diets and superfoods and....
The best way to learn more is to contact our superfood/nutrition guru Calista (insert Calista link) (a.k.a our passionate founder) at [email protected]. Cal creates customised lifetsyle and nutrition consultations in person or via Skype. She also gives talks and classes about nutrition and foods. Or, feel free to contact any one of our experts individually. 

YOUR ORDER

Do you ship internationally?
We currently ship to Hong Kong, China, Macau, Singapore, Malaysia, Taiwan, Japan, Indonesia, Thailand, UK and Europe. Drop our logistics guy, Richard, an email at [email protected]. He'll get back to you. Otherwise, please fill in the enquiry form.

Where can I purchase your items?
You can checkout our list of RESELLERS or SHOP ONLINE.

I put in an order online.  Where is it right now?
Once your order has been fulfilled by us, you can track your online order by pasting the tracking number here. There's an also orange icon for tracking information next to each of your recent orders on your ACCOUNT page.

How long does delivery take for online orders?
For Hong Kong, we ship orders out within 24 hours, although your purchase will only arrive within 2-3 days from the date of your purchase. For international orders, please allow up to 7 working days. Special note for UK/EU customers: Delays may happen from time to time due to customs or if VAT hasn't been paid for. Please take note.

Do you have a Refunds / Returns Policy?
Yep! Please see our Refunds/Returns Policy.

PAYMENT

What forms of payment do you accept?
Currently, we accept payment via cash (in-store pick ups), bank transfers, and all credit cards via Paypal.

MORE INFO?

Contact us at [email protected] or here.